For General Information
The Information Technology Infrastructure Library popularly known as ITIL® is a global de facto framework. It is essentially a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL®2011 edition), ITIL® is published in a series of five core volumes, (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)each of which covers an ITSM lifecycle stage.
ITIL® describes processes, procedures, tasks and checklists that are not organization-specific, used by organizations across the globe for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. It allows the organizations to establish a baseline from which they can plan, implement and measure. It is used to demonstrate compliance and to measure improvement.
ITIL® provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle. It is easy for organizations to learn, tailor and implement to suit their environment. ITIL® helps service providers with best practice guidance on the provision of quality IT services, and the processes, functions and other capabilities needed to support them. ITIL® is the most widely accepted approach to IT service management best practice.ITIL® Core Volumes:
The ITIL® Qualifications scheme provides a modular approach to the ITIL® framework, and is comprised of a series of qualifications focused on different aspects of ITIL® Best Practice, to various degrees of depth and detail.
These are the levels of qualifications within the scheme:
The modular, tiered structure of the qualification not only offers candidates the flexibility in relating to the different disciplines and areas of ITIL®, but generally makes ITIL® qualifications more accessible and achievable.ITIL® Credit Profiler
The ITIL® Qualification Scheme introduces a modular credit system for each of the ITIL® qualifications. All modules are given a credit value, and candidates meeting the requisite entry criteria and accumulating the required number of credits (22) can apply for ITIL® Expert level of qualification.Possible Combinations to Achieve ITIL® Expert
ITIL® provides a systematic and professional approach to the management of IT services. Adopting its guidance offers users a huge range of benefits, including:Benefits to Individuals: